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Get Faster Support for Your Water Filtration System

Upload a few photos and details so our technicians can accurately diagnose your issue and recommend the right solution. Every submission is saved to your customer portal so you always have a record to refer to.

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Customer Portal
Need general support instead? Visit our Contact Page →

Which Photos Should You Include?

Better photos mean faster, more accurate support. Here's what our technicians need to see to diagnose your issue quickly.

Full view of a water filtration system installed under a sink
1

Full System View

Step back a few feet and capture your entire water filtration setup. This gives our technicians immediate context about your system configuration, how it's plumbed, and what components are installed.

Upload your photos
Close-up view of water filter cartridges and housings
2

Close-Up of Filters & Housings

Zoom in on the filter cartridges and housing units. This helps us identify the exact filter stages installed, check for visible wear or discoloration, and determine if replacement parts are needed.

Upload your photos
Finding the model and serial number on a water filtration system
3

Model & Serial Number Label

Find the label on the side or back of your system and snap a clear photo. This lets us instantly identify your exact system for specifications and compatible parts.

Tip: The label is usually on the side, back, or bottom of the unit. Use your phone's flashlight if the area is dim.
Identifying leaks and damaged areas on a water filtration system
4

Any Leaks or Damaged Areas

If you see water pooling, dripping connections, cracked housings, or discolored components, capture those areas up close so our team can pinpoint the cause.

Tip: Use bright lighting and multiple angles. A dry paper towel placed near a suspected leak can help show exactly where water is coming from.

Submit Your System Information

Fill out the form and attach your photos. Our technicians will review everything and get back to you with a diagnosis and next steps. Your submission is automatically saved to your customer portal as a permanent service record you can reference anytime.

Why submit photos?

  • Photos help us diagnose 3x faster
  • Get the correct solution quicker
  • Expert technician review included
  • Response within 1 business day
  • Creates a ticket in your customer portal for your reference
or

Give Us a Call

Need to talk it through? Our support team is happy to help over the phone.

Call Now: 1-800-934-0051

What Happens Next

Once you submit your photos and details, here's exactly what to expect:

  • 1
    Upload your photos and describe the issue using the form above
  • 2
    Your request is logged instantly and a confirmation email is sent
  • 3
    A service ticket with your photos and details is saved to your customer portal
  • 4
    Our technicians review everything and respond with a diagnosis
  • 5
    All notes, recommendations, and history stay in your portal to reference anytime

Why Crystal Quest Support?

Crystal Quest manufacturing facility in Kennesaw, Georgia
30+ Years of Expertise
Since 1994, Crystal Quest has helped homeowners and businesses solve complex water challenges. Our technicians are trained to diagnose issues quickly and recommend only what you truly need.
1 Day Avg. Response Time
Our USA-based support team responds within 1 business day. From troubleshooting to parts recommendations, we're with you every step of the way.
100K+ Systems Installed
We've helped over 100,000 customers with water filtration solutions. Every submission creates a permanent service record in your customer portal so you always have documentation to reference.
USA Based Support Team
All systems are designed, built, and tested at our facility in the USA. This means faster support, better quality control, and responsive service when you need it.

Need Immediate Help?

Call: (770) 951-5600 Email: help@crystalquest.com