- carbon filter
- customer service
- Crystal Quest
- Smart Plus
- Double Smart Plus
Poor instructions for installing replacement filters
Poor. The reasons being that instructions for installation of the replacement filters indicated (in several places on the filters) to turn the filters counter-clockwise to loosen - THIS IS INCORRECT!! I had to call customer service 3 times to get a straight answer from a technician! Before the replacement process was finished the wrench had broken and I had to go to the local hardware store to get a replacement. All replacement instructions need to be corrected on all replacement filters and a more robust wrench needs to be sourced by your supply management team.
20” Wrench for Smart Plus Water Filtration System
Its been quite a few years since first installing my Double Smart Plus and I first purchased an additional wrench for replacing filters. The original wrench still works perfectly fine, has been very durable and removes the filter housings very easily with little effort. Crystal Quest had a flash sale and I decided to purchase an extra wrench at $8.46 with free shipping to use on my RO system and Smart Plus in the basement. One cannot beat that price, even the biggest online store and then, would it be the correct wrench. Their customer service does not compare to CQ’s. Buying from CQ, you know it is the correct one and not sold by a third party seller. As I always have extra sediment, carbon block, O-rings on hand just in case, I bought an extra wrench, not because of need, but personally, I like having extra parts, especially when changing filters on a Sat or Sun. (Murphy’s Law) I am now waiting to buy 2 extra 20x4.5” sediment filters of different micron specifications during another sale. Two sediments at POE before the Smart Plus helps tremendously and the carbon filter and Smart Plus filter does not get clogged with sediment, rust and other particles depending on your town’s water quality. CQ has a many choices to add on another double system and sediment filters to make your water filtration system work better. Check out their website, especially the Big Blue housings. Their descriptions of the filter specs is comprehensive. At the same time, buy another wrench, why not!