Our Guaranteed Performance

Crystal Quest® guarantees the performance of the filtration systems identified as “Guaranteed Performance” units. The guarantee offers the assurance of the reduction or removal of contaminants. This guarantee is applicable under the following conditions:

1. System recommendations will be provided to the customer by Crystal Quest® based on lab tests or a detailed description of the existing water conditions as provided or described by the customer.

2. System is installed as recommended and is in operation between 1 and 3 months prior to performance water test.

3.   A test report is requested and provided by an independent third-party laboratory at the customer’s expense.

  • If results indicate lack of performance, Crystal Quest® will research the results of the report, installation procedures and other relative details. Based on the cause of the results recommendations will be discussed and implemented at the customer’s expense. Crystal Quest® will exhaust all attempts to improve the performance, if the attempt is unsuccessful the order will be eligible for return and refund. Shipping and handling will be deducted from the refund per the Crystal Quest® return policy.                         
  • If results show satisfactory performance Crystal Quest® will issue the customer a gift card up to the cost of testing to have these results posted on the Crystal Quest® website. All personal information in the report will be excluded.

4. All refunds will be issued per Crystal Quest policies located HERE