Privacy policy

Last updated: January 27, 2026

At Crystal Quest Water Filters (“Crystal Quest,” “we,” “us,” or “our”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit crystalquest.com, make a purchase, or otherwise interact with our services (collectively, the “Services”).

This policy is designed to be transparent, easy to understand, and compliant with applicable privacy laws, including U.S. state privacy laws and international regulations such as the GDPR.

Privacy at a Glance

We collect only the information needed to process orders, support customers, and improve your experience.
We do not sell personal data like names, payment details, or private communications for profit.
Some information is shared with trusted partners (such as Shopify, payment processors, and shipping providers) to operate our store and show relevant ads - this is standard for modern ecommerce.
You are always in control. You can request access, deletion, corrections, or opt out of certain data uses at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, or legal requirements. When we do, we will update the “Last Updated” date and post the revised policy on our website.

How We Collect Personal Information

We collect personal information in three main ways: directly from you, automatically through your use of our website, and from trusted third parties.

Information You Provide Directly

When you use our Services, you may provide information such as:

Contact information: name, billing address, shipping address, phone number, email address
Order information: items purchased, payment confirmation, transaction history
Shopping activity: products viewed, added to cart, saved, reviewed, or purchased
Loyalty features: reviews, referrals, gift cards, or loyalty points
Customer support communications: information shared when contacting our team

You may choose not to provide certain information, but this may limit your ability to use some features of our Services and our ability to assist you with inquiries.

Information Collected Automatically

When you browse our website, limited technical data is automatically collected to help our website function properly and improve performance, including:

Device type and browser information
General location
Pages visited and interactions with our website
Referral sources and session data

We collect this information using cookies, pixels, and similar technologies.

Information from Third Parties

We may receive information from trusted third parties that help us operate our business, including:

Shopify, which powers our ecommerce platform
Payment processors, which securely process transactions
Shipping and fulfillment providers
Analytics and advertising partners, which help us understand website performance and show relevant content

Any information we receive from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your information only for legitimate business purposes, including:

Providing Products and Services

Processing payments and fulfilling orders
Managing customer accounts
Shipping products and handling returns or exchanges
Sending order confirmations and service-related notifications

Marketing and Advertising

Sending promotional emails or messages (you may opt out at any time)
Showing relevant ads on our website or third-party platforms
Improving the relevance of our marketing communications

Customer Support and Service Improvement

Responding to inquiries and support requests
Improving our website, products, and services

Security and Fraud Prevention

Detecting suspicious or fraudulent activity
Protecting customer accounts and our website

Where required by law (such as under GDPR), we rely on lawful bases such as contract performance, legitimate interests, or consent.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Ensure our website functions properly
Remember and autofill your preferences
Analyze website performance
Support advertising and marketing efforts

You can manage cookie settings through your browser. Please note that disabling cookies may affect website functionality.

Global Privacy Control (GPC)

Our website recognizes Global Privacy Control (GPC) signals. If enabled, we will treat GPC as a valid request to opt out of certain data sharing or targeted advertising, where legally required.

How We Share Personal Information

We share personal information only when necessary and with trusted parties, including:

Service providers (payment processing, hosting, analytics, fulfillment)
Marketing partners, such as Shopify advertising services
Legal authorities, when required by law

Advertising & “Sale” or “Sharing” Under Privacy Laws

Some privacy laws define certain advertising technologies (like cookies or pixels) as “selling” or “sharing” personal information.

Important clarification:
We do not sell personal information in the traditional sense. These terms refer to limited data sharing used solely to display relevant ads, not to selling customer lists or sensitive personal data.

User-Generated Content

If you submit product reviews or other content in public areas of our website, that information may be visible to others. Please avoid sharing sensitive personal information in public postings.

Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 18 years of age.

Data Security and Retention

We use administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure.

We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Privacy Rights

Depending on where you live, you may have rights to:

Access your personal information
Request correction or deletion
Opt out of certain data sharing or targeted advertising
Restrict processing or withdraw consent
Receive a copy of your data

You may exercise these rights by contacting us using the information below. We will not discriminate against you for exercising your rights.

Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@crystalquest.com or contact us at 175 Chastain Meadows Ct NW, 100, Kennesaw, GA, 30144, US For the purpose of applicable data protection laws, we are the data controller of your personal information.