Warranty Information

One Year Limited Warranty

CRYSTAL QUEST® warrants your CRYSTAL QUEST® Water Filter Systems for one year from the date of purchase (except replacement filters ) against all defects in materials and workmanship, when used in compliance with the Use and Care Manual. CRYSTAL QUEST® disclaims all implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose. For specific information and guidelines please see the Crystal Quest Policies page on our website, click here.  An RMA number should be obtained from Crystal Quest before returning any merchandise. If the product proves to be defective within one year from the date of purchase after an RMA number has been issued, ship the unit to CRYSTAL QUEST® and the entire system will be repaired or replaced without charge or your money will be refunded. Please package your CRYSTAL QUEST® unit carefully to avoid damage in transit. This warranty gives you specific legal rights, and you may have other legal rights which vary from state to state. CRYSTAL QUEST® assumes no responsibility for incidental or consequential damages; for damages arising out of the misuse of the product or the use of any unauthorized attachment. Some states do not allow the exclusion or limitation of implied warranties or incidental or consequential damages, so the above limitations or exclusion may not apply to you.

Should service be required during or after the warranty period, or should you have any question regarding how to use you CRYSTAL QUEST® Water Filter System please contact our Support Department at help@crystalquest.com

For the safety of our customers, media cannot be reused. Returns on all media are not permitted.