Whole House Water Softener with Pre/Post Filtration

Free shipping on residential orders over $150 within the lower 48 US states.

Ships by freight truck. Liftgate, inside delivery or limited-access delivery are billed separately if needed.

Filters, cartridges and other small items often ship within 1 business day when ordered before the carrier pickup cutoff, typically around 2:00 PM Eastern. Standard residential systems are often processed within 1 to 2 business days. Whole house, custom and specialty systems are typically processed within 3 business days, and generally no more than 5.

Standard shipping typically delivers within 3 to 5 business days after your order ships. Large systems that ship by freight can take longer and may need a delivery appointment. Expedited 1-day and 2-day shipping is available for eligible products.

Returns are accepted within 30 days of delivery when:

• The item is new and unused, in its original packaging, with no damaged or missing parts.
• You ask us for a Return Merchandise Authorization (RMA) number before you send it back.
• You pay for return shipping. Shipping, handling and restocking fees apply.

Filter cartridges, membranes, reverse osmosis systems, custom or special orders and commercial products cannot be returned.

If this system does not perform, the guarantee applies when all of these are true:

• Our team has recommended this system for your water.
• It is installed as recommended and has been running for 1 to 3 months before the test.
• An independent third-party lab test, at your expense, confirms the system is not removing the contaminants it was recommended for.
• Crystal Quest has had a fair, good faith chance to fully assess, troubleshoot and repair the system if needed.
• The system has not been abused, damaged or neglected.

If the results show a lack of performance, we review the report and the installation and recommend changes, made at your expense. If those attempts do not succeed, the order is eligible for return and refund under our refund policy, with shipping and handling deducted.

Our team answers questions about products, orders, installation, troubleshooting and replacement parts.

Phone: 770-951-5600 or (800) 934-0051

Email: help@crystalquest.com. We reply within 24 to 36 hours.

Live chat during business hours

Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern. We observe U.S. federal holidays.